E-Commerce Chat Support Specialist — CX & CSAT Focus

ibex. Pakistan is seeking a dedicated Customer Support representative who will be the first point of contact for customer inquiries in Karachi Division. This role involves managing inbound chat and emails, ensuring a high-quality customer experience, and troubleshooting issues efficiently.

The ideal candidate should have strong verbal communication skills in English and a minimum of 6 months of experience in a customer-facing role. The position offers various employee perks including medical insurance, provident fund, and ergonomic infrastructure.