E-commerce Customer Support Specialist
Location
workfromhome, gauteng
Job Type
Full-time
Category
Customer Service
Posted
June 13, 2026
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Job Title: E-commerce Customer Support Specialist
Location: Remote
Time Zone: US Time Zones (EST–PST)
Role Overview
We are looking for an E-commerce Customer Support Specialist to deliver exceptional customer experiences across digital channels. This role focuses on resolving customer issues, supporting online purchasing journeys, and ensuring smooth post-purchase support while working closely with internal teams.
Key Responsibilities
- Handle customer inquiries related to products, orders, payments, returns, and exchanges
- Provide clear, accurate, and empathetic support via email and chat
- Maintain detailed ticket documentation and customer records
- Collaborate with Operations and Fulfillment teams to resolve issues
- Follow established ...