E-commerce Disputes Agent

Faccelove is a fast-growing e-commerce beauty brand serving thousands of customers worldwide every day. Our mission is to help people preserve and enhance their natural beauty through innovative products and meaningful brand experiences.

We are looking for a a detail-oriented and proactive Disputes Agent to handle customer complaints, chargebacks, and refund requests. The ideal candidate is experienced in e-commerce customer service, has excellent communication skills, and can resolve disputes professionally while protecting the company’s interests.

Please only apply if you have experience in e-commerce customer support / disputes.

Responsibilities

• Manage and resolve customer disputes, complaints, and refund requests
• Handle chargebacks and payment-related issues using tools like Shopify and Zendesk
• Investigate order issues, transaction discrepancies, and customer claims
• Communicate clearly and p...