E-Commerce Executive (Customer Service & Operations)
Location
singapore, singapore
Job Type
Full-time
Category
E-Commerce
Posted
June 17, 2026
Job Responsibilities
- Attend to customer enquiries across all e-commerce channels, including Shopee, Lazada, and other online platforms, and ensure replies are provided within SLA.
- Handle customer feedback, complaints, returns, refunds, and after-sales service professionally and promptly.
- Create and update FAQs and standard response templates to improve service efficiency and customer experience.
- Perform dailypick and packof customer orders accurately and according to packing requirements before handover for delivery.
- Coordinate and process daily online orders to ensure timely fulfilment and dispatch.
- Monitor stock levels, check inventory reports, and update stock information accurately based on the inventory list provided.
- Upload new product listings, including images, descriptions, specifications, and pricing information supplied by the client.
- Manage marketplace store settings, including placing the sh...