E-Store Operation Analyst

At Kelly, we are dedicated to connecting talent with the world of work in a way that enriches their lives, while providing companies with talented individuals who drive innovation and growth. With more than 78 years of global experience and 29 years in Mexico, we are leaders in specialized solutions for outsourcing human resources, operational, and administrative processes.

• Schedule: Monday to Thursday: 8:30 am – 6:00 pm.
  Friday: 8:30 am – 4:00 pm.

Main Responsibilities:

Analyze the root cause of open items generated by e-commerce operations and manage processes to resolve them.

Analyze the e-commerce platform (Hybris) to reduce interface errors with ERP (NERP).

Manage the payment gateway portal.

Manage solutions to clear open items.

BPO administration for eStore operations, including personnel control, payroll, invoice validation, and tracking of new or replacement positions.

Requirements:

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