Earner Quality Lead (Santiago)
Location
santiago, metropolitana de santiago
Job Type
Full-time
Category
Gestión de calidad y operaciones
Posted
June 18, 2026
About the Role
As the Earner Quality and Products Lead, you will play a key role in ensuring platform reliability and delivering an exceptional experience for our Delivery customers and earners. You'll be responsible for shaping and executing strategies to enhance earner quality, helping the marketplace perform at its best.
In this role, you'll collaborate closely with cross-functional teams— including Central and Territory Operations, Product, Legal, and Support — to identify trends, launch improvement initiatives, and track results using key Quality KPIs (such as Completion, Defects, and Fulfillment). Your leadership will be essential in driving operational excellence and creating a seamless user experience across the platform.
What You'll Do
- Lead a high-performing team: Manage and mentor the Earner Quality and Product team, fostering a collaborative and results-driven environment.
- Monitor quality trends: Leverage data analytics to ...