Eataly Store Operations Director Role
Location
toronto, on
Job Type
Full-time
Category
Management & Operations
Posted
June 18, 2026
Lead the Store Operations at Eataly, focusing on guest services and operational excellence. This role involves managing the marketplace complexities to enhance profitability and customer experiences.
As the Store Operations Director at Eataly, you will work alongside senior leadership to implement strategic plans that elevate guest satisfaction and streamline operations. You are expected to utilize your leadership skills and operational insight to develop and monitor store KPIs while ensuring adherence to Eataly standards.
Key Responsibilities:
• Implement strategic store operation plans successfully
• Ensure compliance with Eataly guest service standards
• Develop and track store performance metrics
• Manage budget effectively while upholding quality
• Collaborate with departments to drive overall performance
Requirements:
• Bachelor’s degree in relevant field
• Over 8 years of management experience
• Background in retail and restaurant environments
As the Store Operations Director at Eataly, you will work alongside senior leadership to implement strategic plans that elevate guest satisfaction and streamline operations. You are expected to utilize your leadership skills and operational insight to develop and monitor store KPIs while ensuring adherence to Eataly standards.
Key Responsibilities:
• Implement strategic store operation plans successfully
• Ensure compliance with Eataly guest service standards
• Develop and track store performance metrics
• Manage budget effectively while upholding quality
• Collaborate with departments to drive overall performance
Requirements:
• Bachelor’s degree in relevant field
• Over 8 years of management experience
• Background in retail and restaurant environments