Ecommerce Customer Support Executive (D2C)

Reliance Human Resources Consultancy • dubai, dubai, United-Arab-Emirates • Posted June 15, 2026

Location dubai, dubai

Job Type Full-time

Category Other-General

Posted June 15, 2026

Languages Required Fluent Arabic & English (mandatory) 
Marketplaces Amazon, Noon, Namshi, Trendyol 
Key Responsibilities Customer Support & Order Management  Manage customer queries via email, chat, phone, WhatsApp, and ticketing systems 
Handle order modifications, cancellations, and escalations 
Track orders and resolve delivery, payment, and shipment issues 
Provide product guidance, sizing support, and order updates 
Deliver excellent customer service in Arabic and English 
  
Returns & Refund Management  Process returns, exchanges, and refunds 
Validate return eligibility and coordinate with warehouse teams 
Ensure timely refund processing and SLA compliance 
  
SLA Monitoring & Service Performance  Monitor FRT, RT, CSAT, and delivery SLAs 
Respond to customer reviews and feedback 
        

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