Eligibility Officer

Overview

As an Eligibility Officer, you will be the first point of contact responsible for coordinating and obtaining information from key stakeholders to determine the acceptance or rejection of Worker’s Compensation claims in line with legislation. You’ll also be responsible for conducting investigations as necessary to ensure every decision made for new claims are of the highest quality and consideration for our customers. How you'll make an impact Working as part of the Eligibility team to make sustainable, appropriate and quality initial liability determinations for your portfolio of newly lodged Work Cover claims Driving an effective investigatory process in order to make quality initial liability decision Communicating updates and outcomes relating to decisions to both injured workers and employers Providing a quality customer service experience for our internal and external customers Communicating the initial decision rational to the Dispute Resolution Team...