EMEA Customer onboarding Lead

DIGITAL REALTY • Italy, Italy, Italy • Posted June 15, 2026

Location Italy, Italy

Job Type Full time

Category Advertising, Marketing, Promotions, Public Relations, and Sales Managers

Posted June 15, 2026

Your role
Regional Governance & Oversight
Govern onboarding delivery across all in-market teams within the region, ensuring adherence to global standards, SLAs, and best practices.
Establish and enforce a consistent regional onboarding framework, including documentation, milestone tracking, and reporting.
Monitor onboarding KPIs across markets and drive performance improvement initiatives where gaps are identified.
Conduct regular performance reviews with local onboarding teams to ensure service consistency and accountability.
Act as regional escalation point for complex or high-risk onboarding programs.
Customer Onboarding & Transition
Oversee the end-to-end onboarding lifecycle from Sales handover through to go-live.
Ensure all contractual, technical, security, and compliance requirements are validated and executed prior to service activation.
Drive on-time delivery of onboardin...
            

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