Enablement Manager, Zoom Customer Experience (ZCX)
Location
Juneau, AK
Job Type
Full-time
Category
other-general
Posted
June 18, 2026
What You Can Expect
This Product Enablement role will support our Zoom Customer Experience (ZCX), including Zoom Virtual Agent (ZVA). You will support our Revenue team by working with our ZCX Sales and GTM team, product marketing, platform acceleration, and other cross-functional teams. You will assess the product roadmap, create and execute enablement plans and programs, and deliver impactful enablement across roles and partners.
About the Team
Zoom’s Global Enablement GTM team enables revenue teams to drive business growth through knowledge and skills development. Our team collaborates across product, marketing, and sales to deliver impactful enablement. We exist to help our sellers succeed and customers thrive.
Responsibilities
+ Building and executing enablement roadmaps for Contact Center and Virtual Agent products in partnership with sales, product marketing, and cross-functional stakeholders
+ leading and being accounta...
This Product Enablement role will support our Zoom Customer Experience (ZCX), including Zoom Virtual Agent (ZVA). You will support our Revenue team by working with our ZCX Sales and GTM team, product marketing, platform acceleration, and other cross-functional teams. You will assess the product roadmap, create and execute enablement plans and programs, and deliver impactful enablement across roles and partners.
About the Team
Zoom’s Global Enablement GTM team enables revenue teams to drive business growth through knowledge and skills development. Our team collaborates across product, marketing, and sales to deliver impactful enablement. We exist to help our sellers succeed and customers thrive.
Responsibilities
+ Building and executing enablement roadmaps for Contact Center and Virtual Agent products in partnership with sales, product marketing, and cross-functional stakeholders
+ leading and being accounta...