End-user Computing Analyst
Location
durban, kwazulu natal
Job Type
Full-time
Category
Risk Management & Quantitative Analysis
Posted
June 04, 2026
About the job End-user Computing Analyst
Employment Type: Full-time
Job Description: We are seeking an experienced End-user Computing Analyst to join our Information Technology team. As an End-user Computing Analyst, you will be responsible for providing a managed service to clients, ensuring the operational continuity of their IT infrastructure and systems. Your primary objective will be to proactively monitor, identify, investigate, and resolve technical incidents and problems, with a focus on second-line support for incidents and requests across various technology domains.
Key Responsibilities:
- Proactively monitor work queues to identify and resolve incidents/requests within agreed SLAs.
- Perform operational tasks to ensure timely resolution of issues.
- Update tickets with resolution tasks performed and maintain accurate records.
- Provide second-level support and identi...