End User Support Senior Specialist

Location: Onsite - Dubai
Duration: 6 months (extendable)
Start: ASAP

Role Overview:

TheEnd User Support Senior Specialist provides high-quality, customer-focused IT support for Senior and leadership teams across the organization. This role is responsible for resolving technical issues, faced by executives and senior leaders, supporting endpoint devices, and ensuring a seamless user experience for desktop, laptop, mobile, and collaboration tools. Acting as a key touchpoint for Senior and executive users, the specialist ensures incidents and service requests are resolved efficiently and in alignment with IT service standards.

Key Responsibilities:

• Install, configure, and maintain computer hardware, software, networks, printers, and scanners for both end users and senior management.

• Provide 1st and 2nd line support for hardware, software, operating systems, printers, mobile d...