End User Technology & Infrastructure Coordination

Reference 25000LIY Responsibilities Provide L1/L2 technical support for front, back office, and support functions. Lead or coordinate regional and local infrastructure projects (e.g., device refresh, OS migration, office moves). Oversee local contractors and vendors, ensuring compliance with SLAs, KPIs, and service quality standards. Monitor and report on end-user satisfaction, proactively identifying areas for improvement and driving service excellence. Manage vendor relationships, procurement processes, and contract reviews in alignment with SG global standards. Oversee IT asset lifecycle: provisioning, tracking, decommissioning, and replacement. Support Business Continuity Planning (BCP) and Disaster Recovery (DR) exercises. Collaborate with global and regional teams on incident and change management. Maintain and enhance documentation, knowledge base, and user training materials. Act as a bridge between technical teams and business users, ensuring alignment and communication. Contr...