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Engagement Coordinator MSP - US Hours

Pontoon • bengaluru, karnataka, India • Posted June 07, 2026

Location bengaluru, karnataka
Job Type Full-time
Category Other-General
Posted June 07, 2026

JOB SUMMARY

:

The Engagement Coordinator provides front-line customer service to internal team members, clients and vendors. You will be responsible for communicating ongoing issues through the appropriate escalation process and providing timely feedback and responses to the end users. 

You must work with all parties for problem resolution, providing a professional response and exhibit strong customer service orientation when dealing with all external clients. Your main responsibilities are listed below:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Responsible for the contractor onboarding process.
  • Responds to all inbound telephone calls, ticket requests, and e-mail correspondence in a timely manner/according to SLA’s.
  • Uses working knowledge of various supported Vendor Management Software to troubleshoot issues.
  • Uses customized and standardized situational responses and processes to resolve customer issues.

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