Engineer, Client Service Desk
Location
Hyderabad, Telangana
Job Type
Full-Time
Category
Computer Occupations
Posted
June 01, 2026
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Job Description
Position Title
IPT Senior Escalation Engineer.
Practice
Cisco Managed Services
Location
Hyderabad
Position Purpose
As part of our Managed Services, you will help drive, deliver and support our premier solutions and service offerings around complex, self-service, enterprise-level Contact Center technologies.
We are currently seeking an experienced IPT Senior Escalation Engineer. In this role you will work with our enterprise level clients providing troubleshooting expertise primarily in Cisco IPT solutions involving the Unified Contact Center Enterprise and Unified Communications product suites. You will leverage y...