Engineer I Technical Services
Location
quezon city, metro manila
Job Type
Full-time
Category
IT & Technology
Posted
July 27, 2026
Responsibilities
- Technical Support & Troubleshooting: Respond to customer support inquiries via phone, email, and chat, addressing both basic and moderately complex issues, and performing initial concern triage. Perform troubleshooting for controllers and system applications, providing effective solutions to technical problems. Document all interactions by creating detailed cases for proper tracking, review, and reporting. Develop visual guides for troubleshooting or installation, such as technical drawings, work instructions, or troubleshooting guides, to support customer resolutions.
- Programming & System Configuration: Independently program Copeland Supervisory Controllers (e.g., E2, E3, Site Supervisor) using appropriate reference documents and tools. Assist in troubleshooting and optimizing controller configurations to improve system performance.
- Remote Commissioning: Conduct remote commissioning via phone for start‑up sites, ensuring all syste...