Engineer, Integrated Service Operations
Location
Bangkok, Bangkok
Job Type
Full time
Category
Information and Record Clerks
Posted
May 28, 2026
JOB DESCRIPTION
The Senior Managed Services Service Desk Agent is a skilled service desk resource and is responsible for acting as the escalation point of contact for clients and vendors.
This role is responsible for taking calls, chat requests, or tickets and mailbox management and handling resulting incidents or service requests.
The Senior Managed Services Service Desk Agent applies standard operating procedures, in line with expectations of the role.
Key responsibilities:Receives, logs, validates and diagnoses client requests, on the full range of products and services offered, a...
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The Senior Managed Services Service Desk Agent is a skilled service desk resource and is responsible for acting as the escalation point of contact for clients and vendors.
This role is responsible for taking calls, chat requests, or tickets and mailbox management and handling resulting incidents or service requests.
The Senior Managed Services Service Desk Agent applies standard operating procedures, in line with expectations of the role.
Key responsibilities: