English Customer Service Agent - Night Shift

We’re looking for a dedicated and customer-focused English Customer Service Agent to support our growing e-commerce operations. If you have a passion for helping others, strong communication skills, and are comfortable working in the night shift environment, we want to hear from you!

Requirements:

• Minimum 1 year of experience in customer service (preferably e-commerce). Fresh graduates are welcome.
• Minimum Diploma (D3) or Bachelor's Degree (S1)
• Fluent English communication skills – both written and spoken (B2 level)
• Willingness to work on a night shift schedule, including weekends and public holidays
• Strong attention to detail, patience, and problem-solving skills
• Familiarity with helpdesk tools (e.g., Zendesk, Freshdesk) is a plus

Responsibilities:

• Handle customer inquiries via ema...