English Customer Service Agent (Online Travel Agent)
Location
Jakarta, Indonesia
Job Type
Full-time
Category
other-general
Posted
July 27, 2026
Elevate your customer service career with a leading Online Travel Agency (OTA) in Jakarta! We're seeking an English Customer Service Agent to provide essential live chat support to our European and US travelers, handling everything from flights to hotel bookings. If you're an English communication pro and ready for a rewarding role with night shift work, apply now!
Job Description:
- Provide live chat support to customers from Europe and the US, assisting with travel inquiries.
- Manage and process reservations, including flight ticket and hotel bookings.
- Handle booking modifications and cancellations efficiently and accurately.
- Resolve customer issues and provide solutions to ensure a smooth travel experience.
- Maintain a high level of customer satisfaction and service quality.
Requirements:
- Excellent English proficiency (minimum B2 lev...