Enquiry Centre Advisors
Location
stafford, england
Job Type
Full-time
Category
Management & Operations
Posted
June 20, 2026
Enquiry Centre Advisors
Salary: Starting at £26,227.50
Non‑sales environment, taking inbound service calls.
Location: Stafford, United Kingdom. Employees based at home address, with assigned office in The Riverway Centre, Stafford; must attend office 3 days per week on Tuesday, Wednesday, Thursday.
Working hours: full-time, 37.5 hrs per week, Monday‑Friday 8:00‑20:00. Some Saturday shifts 9:00‑17:00.
Key Accountabilities
- Answering calls from claimants/representatives and dealing with queries such as appointment bookings, in a professional and effective manner, ensuring the highest standard of claimant experience.
- Accurate data input, with attention to detail for completion of administrative tasks.
- Any other duties that may be deemed necessary by the business to ensure successful delivery of the PIP assessment service.
Qualifications
- Good listening skills – able to underst...