Enterprise Architect

Job Title: Enterprise Architect

Job Description

This senior Enterprise Architect role sits within a major transformation programme and takes full end‑to‑end ownership of the technical architecture for a large‑scale contact centre business. You will lead the separation of an existing technology estate into a new, independent environment, operating at a strategic enterprise level to understand the current landscape and redesign integrations, workflows, and operating models. Rather than focusing on individual point solutions, you will define and own the overall enterprise design, bringing together multiple third‑party technologies into a coherent, scalable and future‑proof architecture that underpins a modern contact centre organisation.

Responsibilities