Enterprise Customer Success Manager

Role Overview

As an Enterprise Customer Success Manager , you will own the post-sale relationship with our most strategic accounts; large, complex, global organisations with multi-stakeholder buying committees, sophisticated technical environments, and six-figure-plus annual contracts. You will be the trusted advisor and executive sponsor these customers rely on to realise value, expand their use of the platform, and become champions of our product inside their organisations.

This role demands someone who is genuinely comfortable operating at the most senior levels of a large enterprise. You will spend the majority of your time on-site with customers, building relationships across the C‑suite, challenging conventional thinking, and guiding large organisations through significant changes in how they approach marketing, customer acquisition, and advocacy.

This is not a remote-first, reactive role. It requires presence, gravitas, and the ability to n...