Enterprise Customer Success Manager

Enterprise Customer Success Manager

Ultralytics | Hybrid - London Office | Full-time

Following our $30M Series A, we’re scaling our enterprise function out of our London hub, alongside teams in Madrid and Shenzhen. We’re hiring an Enterprise Customer Success Manager to own the relationship with our most strategic customers.

You'll own 30-40 enterprise and high-value mid-market accounts running Ultralytics YOLO in production. From contract signature through renewal — onboarding, deployment, expansion identification, and the renewal commercials. The CS function exists, the playbooks exist, and you'll plug into a rhythm that's already running. But your book is yours.

This role reports to the Head of Customer Success.

WHAT YOU'LL DO

Own accounts from signature. You run onboarding in conjunction with our Solution Engineers, drive from first productio...