Enterprise Customer Support Representative

CSR (customer support representative) is involved in the end to end process of an order: since order is submitted by the customer and until it is delivered and invoiced.
**Job Summary**- This role is responsible for improving the customer experience and handling a variety of issues and concerns while working closely with cross-functional teams.The role maintains positive customer relationships, gathers and analyzes feedback, and tracks key performance metrics to share insights with the management.The role participates in training, adheres to policies and procedures, and contributes to process improvements to ensure customer satisfaction and retention.
**Responsibilities**- Handles and resolves a variety of moderately complex customer issues ensuring timely and satisfactory solutions.
- Maintains clear, proactive, and timely communication with customers regarding order and delivery status, as well as updates on any issues or inquiries.
- Maintains detailed records of ...