Enterprise Systems Technician (Full Time Permanent)
Location
Wallsend, England
Job Type
Full time
Category
Computer Occupations
Posted
June 10, 2026
Reporting to the Enterprise Systems Manager, the role will be responsible for the day-to-day administration of SMD’s Enterprise Systems.
The Role
Responsible for providing assistance to customers needing to resolve problems with their computer systems in an enterprise and multi-site infrastructure by answering service requests; work with customers to determine nature of problem, escalating if required, then follow the problem until final resolution; perform regular data and administrative checks to ensure system data accuracy; map and document system processes and interfaces and suggest improvements.
About The Role
Key Responsibilities
- First port of call in supporting the SMD Enterprise Systems architecture to support Engineering Excellence
- Work with technical support (SMD and third parties) to ensure the uptime and usability of SMD’s core enterprise systems (PDM and ERP)
- Work...