Entitlement Support Analyst I

Location

Mexico City (Hybrid or Remote)

Position Summary

We are seeking a talented individual to join our successful team of User Support providing technical support to Bentley’s user base in North and South America. This position serves as the first point of contact for customer licensing queries and is responsible for analyzing, troubleshooting, and resolving technical issues with Bentley’s licensing technology. Customer satisfaction is of utmost importance to ensuring Bentley’s continued business growth through the adoption of our latest license technology.

Responsibilities

• Promoting and maintaining a high quality, professional, service & adoption-oriented company image among our subscriber user base
• Providing timely response and resolution to user issues as per defined OKR’s
• Performing regular follow-ups with users on open tickets as per the defined processes
• Performing root cause analysis, repl...