Entry Level Software Support Specialist
Location
london, on
Job Type
Full-time
Category
Other-General
Posted
May 27, 2026
Develop your career as a Software Support Specialist at EventConnect, where you’ll provide critical user support for our software platform and enhance customer experiences! This role is perfect for tech enthusiasts eager to solve real problems and learn in a dynamic environment.
As a Software Support Specialist within the Operations team, you will deliver Tier 1 support to customers using the EventConnect platform. This position will help you foster an understanding of the intricacies of software behavior while addressing customer inquiries. Your role is key in troubleshooting, diagnosing issues, and collaborating with teams to refine workflows and enhance service.
Key Responsibilities:
• Provide Tier 1 technical support via multiple channels
• Troubleshoot user issues related to reservations and events
• Document interactions and known issues clearly
• Monitor support queues and prioritize requests
• Collaborate with teams to improve customer insights
Requireme...
As a Software Support Specialist within the Operations team, you will deliver Tier 1 support to customers using the EventConnect platform. This position will help you foster an understanding of the intricacies of software behavior while addressing customer inquiries. Your role is key in troubleshooting, diagnosing issues, and collaborating with teams to refine workflows and enhance service.
Key Responsibilities:
• Provide Tier 1 technical support via multiple channels
• Troubleshoot user issues related to reservations and events
• Document interactions and known issues clearly
• Monitor support queues and prioritize requests
• Collaborate with teams to improve customer insights
Requireme...