Environments Support Engineer (Guadalajara)

We are looking for a Environments Support Engineer to join our dynamic team.
RESPONSIBILITIES
Maintain response and resolution speed as per defined SLOs
Achieve high customer satisfaction scores and adhere to quality standards in 90% of cases
Use troubleshooting tools and techniques to determine root causes of queries and provide customer-facing assessments
Document problem classes and preventative actions for retroactive analysis
File issue reports to customer engineers, build documentation, document desired behavior or reproduction steps, and suggest code-level resolutions for complex bugs
Perform community management tasks according to business needs
Address cases involving customer-specific architectural design requirements, offering solutions for specific products or features
Follow notification and escalation procedures
Uphold standards for communication with the business on operational issues
REQUIREMENTS
2+ years of experience ...