Epic Willow Analyst
Location
Eden Prairie, MN
Job Type
Full-time
Category
other-general
Posted
June 17, 2026
Job Description
Position Overview
Optum is seeking an Epic Willow Inpatient Analyst to support pharmacy operations within a large healthcare environment. This role will focus on application maintenance, incident management, and ongoing optimization of inpatient pharmacy workflows. The ideal candidate has hands-on experience supporting Epic Willow builds, upgrades, and troubleshooting in a production environment.
Key Responsibilities
Core Analyst Responsibilities:
• Manage and complete SRS requests including intake, triage, and build work (primarily SER updates)
• Provide incident management support by troubleshooting and resolving issues across Epic Willow Inpatient workflows
• Support enhancement requests including analysis, build, testing, and migration to production
• Assist with day-to-day ticketing and operational support for pharmacy systems
Pharmacy & Clinical Support:
• Perform medication build and maintenance, including:
○ New medi...
Position Overview
Optum is seeking an Epic Willow Inpatient Analyst to support pharmacy operations within a large healthcare environment. This role will focus on application maintenance, incident management, and ongoing optimization of inpatient pharmacy workflows. The ideal candidate has hands-on experience supporting Epic Willow builds, upgrades, and troubleshooting in a production environment.
Key Responsibilities
Core Analyst Responsibilities:
• Manage and complete SRS requests including intake, triage, and build work (primarily SER updates)
• Provide incident management support by troubleshooting and resolving issues across Epic Willow Inpatient workflows
• Support enhancement requests including analysis, build, testing, and migration to production
• Assist with day-to-day ticketing and operational support for pharmacy systems
Pharmacy & Clinical Support:
• Perform medication build and maintenance, including:
○ New medi...