ER Case Manager

Serco • Solihull, England, United Kingdom • Posted June 03, 2026

Location Solihull, England
Job Type Full Time
Category Counselors, Social Workers, and Other Community and Social Service Specialists
Posted June 03, 2026

Employee Relations Case Manager 
Hybrid - 2 days per week in our Solihull office
Full time, Permanent

Salary £, -£, per annum dependent on experience 

Are you an experienced HR professional with a passion for employee relations and a talent for coaching others through complex people issues? Do you thrive in a fast-paced, consultative environment where your input truly shapes outcomes? If so, we want to hear from you. 

As an Employee Relations Case Manager at Serco, you'll join a centralised team of ER specialists providing expert advice and support to over 3, people managers across the UK.

This is a key role in supporting people managers through the full employee lifecycle, covering areas such as performance, grievance, disciplinary, absence management, and more. You'll act as a trusted advisor, ensuring legal compliance, best practice, and timely case resolution. 

As part of this you’ll: 


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