ERA Agent
Location
Cleveland, OH
Job Type
Full-time
Category
other-general
Posted
June 14, 2026
**Entity:**
Customers & Products
**Job Family Group:**
Business Support Group
**Job Description:**
As an ERA Agent at BP Products N.A. Inc., you will play a crucial role in delivering exceptional customer service, managing inquiries, and contributing to the overall efficiency and improvement of our business processes. This position requires a proactive, customer-centric individual who can effectively prioritize workloads and adapt to evolving needs.
**Responsibilities**
+ Respond to and resolve customer inquiries efficiently and effectively, demonstrating strong communication and conflict management skills.
+ Apply analytical thinking to identify and address customer needs and process inefficiencies.
+ Actively participate in business process improvement initiatives, utilizing creativity and innovation to suggest and implement solutions.
+ Demonstrate strong commercial acumen in all interactions, understanding the ...
Customers & Products
**Job Family Group:**
Business Support Group
**Job Description:**
As an ERA Agent at BP Products N.A. Inc., you will play a crucial role in delivering exceptional customer service, managing inquiries, and contributing to the overall efficiency and improvement of our business processes. This position requires a proactive, customer-centric individual who can effectively prioritize workloads and adapt to evolving needs.
**Responsibilities**
+ Respond to and resolve customer inquiries efficiently and effectively, demonstrating strong communication and conflict management skills.
+ Apply analytical thinking to identify and address customer needs and process inefficiencies.
+ Actively participate in business process improvement initiatives, utilizing creativity and innovation to suggest and implement solutions.
+ Demonstrate strong commercial acumen in all interactions, understanding the ...