Escalation Resolution Associate

About Tripadvisor

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two‑sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP) include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

Job Location and Schedule

Hybrid: the role requires presence three times per week in our Oxford office. Attendance for day shifts and late/evening shifts will be home based. Working hours are 37.5 per week; you may work any 8‑hour shift from Monday to Sunday, with home working for late shifts. Shifts run from 12:00 AM to 8:30 AM UK time. The environment operates 24 hours a day, 7 days a week, so you may be requir...