Escalation Specialist

Join Battmobile, UAE’s #1 onsite auto services provider! With 40+ service vehicles on the road and over 150,000 satisfied customers, we are expanding our team and looking for motivated individuals who are passionate about customer service and problem-solving.

Fresh graduates and candidates looking to start their career in customer service or operations are welcome to apply.

Key Responsibilities

• Handle customer escalations and service-related concerns professionally
• Investigate complaints and coordinate with internal teams for quick resolution
• Follow up with customers to ensure satisfaction and issue closure
• Work closely with Customer Service, Technicians, and Operations teams
• Manage and resolve negative Google review escalations
• Identify recurring issues and support service improvement initiatives

What We’re Looking For

• Strong communication and interpersonal skills