Escalation Team Lead - Hybrid, US Night Shift

Wing Assistant in Manila is seeking an Escalation Team Leader to oversee the Resolution Team. This hybrid role requires managing customer escalations while ensuring high-quality service. The ideal candidate has 3–5 years of experience in dispute resolution and 1–2 years in management. Responsibilities include leading a team, conducting performance coaching, and ensuring case resolutions align with company policies. Compensation ranges from ₱45,000 to ₱50,000 monthly, with a night shift schedule.
#J-18808-Ljbffr