Escalations Manager

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

Requisition Number: 74895

Role Purpose

The Escalation Manager is responsible for leading the Issue Resolution Operations (IRO) team, ensuring effective management of escalations, audits, continuous improvement initiatives, and intercompany issue resolution within a Shared Services environment.

Key Responsibilities

• Escalation & Issue Management
  • Act as owner of all second-level escalations, ensuring proper tracking, prioritization, and timely resolution.
  • Oversee and govern issue‑tracking tools (Salesforce, Issue Trackers, RIADs, and others).
  • Ensure escalations are properly analyzed, documented, and closed with defined root causes and corrective actions. Serve as a technical escalation point for ta...