EUC Analyst

This range is provided by Grandir UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

At Grandir UK, we are seeking an End User Compute (EUC) Analyst to strengthen our internal IT service capabilities. This role is focused on improving the end-user experience across our organisation by analysing incident trends, managing escalations, and driving service improvements.

Reporting to the Service Desk Team Leader, you will work closely with the service desk team to ensure our technology estate is reliable, secure, and user-friendly.

The purpose of the role

To act as the escalation point for technical support issues, perform root cause analysis, and lead continuous improvement initiatives across our end-user computing environment.

What you will be doing

• Acting as the primary escalation point for complex technical issues raised by Service Desk Tech...