EUC Analyst - Microsoft Office 365
Affinity Water have a new and exciting opportunity available in our Digital Workplace team.
The Role:
We are looking for a skilled Office 365 Analyst to manage, support and enhance our Microsoft Office 365 technology landscape. This is a hands-on technical role with strong customer focus, working closely with IT Operations, Service Management, Cyber Security and the wider business.
What you'll be doing:
Act as a technical subject matter expert (SME) to resolve escalated M365 platform issues in line with service level agreements (SLAs), ensuring timely issue resolution and user satisfaction.
Analyse business requirements to provide automation solutions and driving adoption of Microsoft Co-pilot.
Administration, configuration, and maintenance of Microsoft 365 services, including Exchange, Teams, and OneDrive.
Configure and maintain Microsoft 36...