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Executive, Customer Experience

Phillip Securities • Singapore, Singapore, Singapore • Posted June 02, 2026

Location Singapore, Singapore
Job Type Full-time
Category Information and Record Clerks
Posted June 02, 2026

Executive, Customer Experience

Job Responsibilities:

  • Handle clients’ enquiries via phone, emails, and live chats relating to products, accounts and trading related matters.

  • Communicate directly with clients and encourage trusting relationships.

  • Perform product sales referral and participate in projects to improve workflow process and customer service experience.

  • Develop effective strategies to improve both new and existing campaigns.

  • Foster good working relationships with internal stakeholders and other departments to ensure effective communication and implementation of marketing campaigns.

  • Assist in delivering reports for campaign performance evaluation and reporting.

    • Requirements:

  • Diploma/Degree in any discipline with certifications in CMFAS modules. (Entry level with no prior work experience are welcome to apply).

  • This role requires UK Shift

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