Executive (Customer Service) (2-year contract)
Location
singapore, singapore
Job Type
Full-time
Category
Other-General
Posted
May 31, 2026
- Delivering personalised service to address customer enquiries through email, phone calls, live chats, and in-person interactions at the counter.
- Providing friendly, professional, and efficient service to deliver exceptional customer experiences.
- Identifying and addressing customers’ needs with the goal of achieving high customer satisfaction.
- Using digital service platforms such as case management systems, live chat tools, and customer feedback dashboards to respond to enquiries and track service performance.
- Supporting continuous service improvements by leveraging digital tools and customer insights.
- Leveraging AI and automation tools to deliver easy-to-use services, streamline processes, and enhance overall operational efficiency.
- Handling documentation and administrative tasks, including managing mail, deliveries, and printing of documents.
- Proven experience in custom...