Executive - Customer Service_JP [HiRi_JP]

Startek • Malaysia, Malaysia, Malaysia • Posted June 21, 2026

Location Malaysia, Malaysia

Job Type Full time

Category Information and Record Clerks

Posted June 21, 2026

We are seeking a customer-focused Call Centre Agent to handle inbound and/or outbound calls professionally and efficiently. The ideal candidate will be responsible for assisting customer with inquiries, providing solutions to their concerns, and ensuring a positive customer experience. This role required excellent communication skills, problem-solving abilities, and a customer-first mindset. 
Key Responsibilities: 
Answer incoming calls and respond to customer queries in a timely and professional manner. 
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. 
Maintain a thorough understanding of company products, services, and policies to provide accurate information. 
Process customer requests, orders, and transactions as required. 
Document all call information accurately in the system for future reference. 
Meet or exceed performance targets, including quality, produc...
            

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