Executive - Customer Service
Location
Mumbai, India
Job Type
Full-time
Category
other-general
Posted
June 17, 2026
Total no of positions - 4
Position Type - Contingent / Contract
Timing: (Rotational shift 6 days working)
Job Description
• They must possess a professional attitude towards customers.
• The representative should also demonstrate a positive attitude while handling customers.
• They should also communicate well with customers through numerous communication channels.
• Coordinate with Vendors for managing transport, pilot lounge, stationery, goods inward and outward.
• The employee must also identify causes that led to customer complaints and then resolve them with possible solutions.
• They should also have in-depth knowledge about business based on which they can manage customer complaints.
• The staff must also record customer feedback for process improvement as per company process.
• Communicate and coordinate effectively with internal departments
• Maintain customer d...
Position Type - Contingent / Contract
Timing: (Rotational shift 6 days working)
Job Description
• They must possess a professional attitude towards customers.
• The representative should also demonstrate a positive attitude while handling customers.
• They should also communicate well with customers through numerous communication channels.
• Coordinate with Vendors for managing transport, pilot lounge, stationery, goods inward and outward.
• The employee must also identify causes that led to customer complaints and then resolve them with possible solutions.
• They should also have in-depth knowledge about business based on which they can manage customer complaints.
• The staff must also record customer feedback for process improvement as per company process.
• Communicate and coordinate effectively with internal departments
• Maintain customer d...