Executive Customer Services

Interwood Mobel is looking for a customer-focused and proactive professional to join our Customer Services team. Strong communication skills, problem-solving ability, and passion for delivering exceptional customer experience.

• Acknowledge, document, and manage customer complaints, ensuring timely updates and resolution within specified timelines.
• Act as an effective communicator, keeping customers informed throughout the complaint process and providing regular status updates.
• Conduct daily follow-ups on open complaints with relevant departments, including the complaints team or other stakeholders.
• Escalate unresolved issues or complex complaints to the complaint in-charge for further action.
• Share consolidated daily update reports with the complaint in-charge and review service call reports to address challenges with relevant teams.
• Generate and maintain all required service call records and other system documentation to su...