Executive Lounge Agent
Location
Central Jakarta, Special Capital Region of Jakarta
Job Type
full-time
Category
Baggage Porters, Bellhops, and Concierges
Posted
June 18, 2026
Job Description
The Executive Lounge Agent is responsible for delivering refined, personalized, and intuitive
service experience to Executive Floor and VIP guests. The role supports the smooth daily operation
of the Executive Club Lounge by combining Front Office, Food & Beverage, and guest relations
functions, in line with Accor values, as well as ALL Accor loyalty recognition
Key Responsibilities
Guest Service Excellence
- Welcome and assist Executive Lounge guests in a professional and friendly manner.
- Perform guest check-in and check-out procedures efficiently and accurately.
- Provide personalized service and anticipate guest needs throughout their stay.
- Handle guest requests, inquiries, and complaints promptly and professionally.
- Build strong relationships with VIP guests and frequent travelers.
Executive Lounge Operations
- Ensure the Executive Lounge is...