Executive, Operations

As an Executive, Operations, this role is to support our Body & Paint (B&P) workshop operations.

• Deliver excellent customer service and build strong relationships with customers, insurers, and surveyors.
• Assess damaged vehicles and prepare accurate repair estimates, including supplementary estimates when required.
• Liaise with insurance companies/surveyors to negotiate and finalize repair costs and timelines.
• Coordinate communication between Customer Service Advisors (CSAs), workshop, and parts department.
• Monitor repair progress to ensure timely completion and provide status updates.
• Prepare detailed work orders and ensure compliance with company and GIA guidelines.
• Conduct final checks on completed vehicles (quality and cleanliness).
• Maintain proper documentation and storage of damaged parts for inspection.
• Support workshop operations, ensure safety/housekeeping standards, an...