Executive – ProHance Support

Photon • India, India, India • Posted June 02, 2026

Location India, India

Job Type Full time

Category Secretaries and Administrative Assistants

Posted June 02, 2026

ProHance Support Engineer: 
Key Responsibilities

Application Administration: Manage user access, configure organizational hierarchies, and maintain system settings within the ProHance environment.
 Technical Support: Act as the first point of contact for troubleshooting application errors, login issues, and data discrepancies.
 Data Querying & Analysis: Use basic SQL queries (SELECT, JOINs, filters) to extract data from backend databases for investigation or custom requests.
 Reporting & Documentation: Utilize Excel to clean, format, and analyze exported data for stakeholders. Maintain detailed documentation of issues and their resolutions.
 System Monitoring: Monitor application health and performance logs to proactively identify and escalate potential service disruptions to senior engineering teams.
 Client Engagement: Communicate technical solutions clearly to both technical and non-technical users via email, chat, or voice.
 Required Skill...
            

Interested in this role?

Click the button below to start your application.

Apply Now