Executive, Technical Support (Call Centre)

Responsibilities

• Assist customers with all technical queries and issues related to smartphones, iPads, and tablets through various communication channels (inbound, outbound, email, and chat).
• Carry out duties professionally and strive to exceed customer expectations.
• Possess strong technical knowledge and understanding of smartphone, iPad, and tablet devices, including software, operating systems, and backup procedures.
• Demonstrate good verbal and written communication skills in both English and Bahasa Malaysia.
• Work collaboratively as a team player and support colleagues when needed.
• Apply an analytical mindset to investigate, identify, troubleshoot, and resolve customers’ technical issues.
• Take initiative and show a strong willingness to support customers and resolve their concerns.
• Diagnose issues accurately and provide appropriate technical solutions in a professional manner.
<...