Experience Manager

Job description

1. Guest Experience Management:
- Ensure exceptional service is provided to all guests throughout their stay or visit.
- Address guest inquiries, complaints, and feedback promptly and professionally. 

2. Team Supervision Support:
- Train and manage guest relations staff to maintain high service standards.
- Coordinate with other departments to deliver seamless experiences.

 3. Customer Experience Excellence:
- Empathise with their guests, their needs and preferences to provide personalized healing
program/experience.
- Maintain records of guests/patients.

 4. Problem Resolution:
- Handle and resolve guest complaints or issues efficiently.
- Implement service recovery strategies to ensure guest satisfaction. 

5. Relationship Building:
- Develop and nurture positive relationships with guests to encourage loyalty.