Experienced Support Enablement Specialist
Location
ottawa, on
Job Type
Full-time
Category
Other-General
Posted
June 19, 2026
Join Fullscript as an Experienced Support Enablement Specialist and transform knowledge sharing for our customer support teams. Focus on creating impactful training and communication resources in a remote-first environment.
This role is perfect for professionals with over three years in Support Enablement or Instructional Design within a SaaS or HealthTech setting. You will devise effective training materials, integrate diverse learning methodologies, and consult with various stakeholders to address learning requirements. Your collaboration will ensure teams are fully prepared to provide stellar customer experiences.
Key Responsibilities:
• Generate internal communications for platform updates
• Recommend effective learning modalities for training
• Build structured templates for training materials
• Discuss learning needs with internal stakeholders
• Manage content accuracy within the LMS library
Requirements:
• Minimum of 3 years in relevant support roles
This role is perfect for professionals with over three years in Support Enablement or Instructional Design within a SaaS or HealthTech setting. You will devise effective training materials, integrate diverse learning methodologies, and consult with various stakeholders to address learning requirements. Your collaboration will ensure teams are fully prepared to provide stellar customer experiences.
Key Responsibilities:
• Generate internal communications for platform updates
• Recommend effective learning modalities for training
• Build structured templates for training materials
• Discuss learning needs with internal stakeholders
• Manage content accuracy within the LMS library
Requirements:
• Minimum of 3 years in relevant support roles