Export Customer Service Officer (Changi) (freight forwarder)

Position: Export Customer Service Officer/Executive Salary: up to $3000/$3800 Working Day: Mon-Sat | 9am-5.30pm | 9am-1pm (Alt Sat) Working Location: Alps Ave (nearest MRT Changi Airport) Job Responsibilities: Direct Customer Contact: Excellent, amiable, and trustworthy service is provided. After receiving the booking, be sure you give the customer the flight information within the allotted time (one hour). When processing the export work order, make sure that the export documents are compliant. Apply for the appropriate export permission and expedite the processing of other export customs. All calls must be answered within three ringing tones. (without fail) Always keep an eye on the onboard status and notify the customer of any irregularities. Good communication between all relevant departments, such as the planning team, operations, warehouse, and traffic. Making sure that the applicable freight rates are accurate and up to current at all times. Always aware of and up to date on any...